Please take a few moments to read through the following Terms and Conditions. By using this website or registering for any services offered by Ethereal Wings, you are automatically agreeing to abide by the Terms and Conditions. We reserve the right to make any changes to our Terms and Conditions, website or policies at any time without prior notice.

 

– Sessions can only be confirmed after receipt of full payment for the session. Payment must be made via the method offered on the website. Sessions will not be booked or confirmed if full payment is not made.

Note: If you are unable to pay in full and paying in instalments, your session date must be in the future – for a date where your instalments can be fully paid. This date will be held for you. Your session must be paid in full before your session.

– Please remember that your session time has been allocated especially for you and all sessions require preparation time. It is your responsibility to keep your correct appointment time.

– Please understand that session times are limited. If you must cancel your healing session, we respectfully request 48 hours notice. Missed sessions/no-shows, or sessions cancelled without 48 hours notice, will not be refunded. This will allow other clients in need of care and healing a chance to book in (if you are a no-show, someone else in need who could have taken your spot will miss out). If you are unwell and unable to attend a session (within the 48 hour time period), please email us to let us know ASAP before your session. Failure to do this, will result in a non-refundable ‘no-show’.

– If you live interstate or overseas, it is your responsibility to note the time difference and correct session start times (all sessions are Melbourne, Australia Eastern Standard Time).

– In the event of a true, unavoidable emergency, your session may be rescheduled once and the fee will be applied to your next session.

– Please be on time for your session. If you are more than 15 minutes late to your session, it will count as a ‘no show’ and will be non-refundable. Harmz is on time for her sessions so please attend your session on time.

– Please do not drink alcohol or consume substances prior to your session. Healing works on a deep DNA level and alcohol or other substances may reduce the effectiveness of the healing or bring up anxieties or other trauma.

 

Refunds

A full refund will be provided if any session has been cancelled by Ethereal Wings. However, we will attempt to reschedule your session first.

Gift Vouchers

– Gift Vouchers are not transferable or refundable and must be used before the expiry date provided (12 months from purchase date). The same Terms and Conditions will apply.

– You understand that the services listed by Ethereal Wings are not a substitute for medical care and mental health care and any information provided by us is for educational purposes only and not diagnostically prescriptive in nature.